Support

	Contact us at +1.512.343.9535

neon.com > support > support overview

Support Overview

Product Documentation

Support

NEON Enterprise Software provides professional product support for its customers and partners.

Telephone support is available 24x7x365 to help you with questions or problems. Dedicated, competent customer care is not only our policy; it's our daily practice.

Contact NEON Enterprise Software Technical Support in one of the following ways:

+1.512.343.9535 (Worldwide)		A Technical Support representative is available by phone 24x7x365. For the fastest response, contact us by phone.



support@neon.com		Technical Support responds to e-mail requests during regular business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. Outside of regular business hours, urgent requests should be made through telephone support.



Users of NEON IMS Products		Contact BMC Software Product Support for assistance at: http://www.bmc.com/support



Users of NEON's database auditing software		i.) If purchased as part of Guardium, contact IBM Infosphere/Guardium support ii.) If purchased as part of Imperva's SecureSphere please contact Imperva at: http://www.imperva.com/services/support.html